SMS Blasts Disabled

Incident Report for Helios

Resolved

This incident has been resolved.

Posted Dec 26, 2023 - 14:26 EST

Update

Message blasts have been restored. Any inbox with an opt out rate <5% will be able to send a message blast.

Posted Dec 26, 2023 - 14:25 EST

Update

We are continuing to work on a fix for this issue.

Posted Dec 16, 2023 - 16:40 EST

Identified

SMS blasts are currently disabled while we work through an issue with our upstream provider. We are working as quickly as we can to restore access.

Posted Dec 16, 2023 - 16:39 EST

This incident affected: Web Application.